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Meeting with a Case Manager

Case Management is considered a private resource for students on campus. This means that case managers may share information on a need to know basis with university employees in order to better assist you in getting connected to resources. While not bound by confidentiality, case managers will be discreet and respect your privacy. Should you wish to speak with a confidential resource we encourage you to connect with one of the following:

Scheduling an Appointment

To schedule an appointment with a case manager, please call the Office of the Dean of Students at 828-262-8284.

Before Meeting with a Case Manager

It may be that what you are looking for is provided on our website. We encourage you to review the information on the website before scheduling an appointment with a Case Manager. Specifically, it may be helpful to review our Questions & Answers page.

How to Prepare for Your Meeting

Here are a few tips to prepare for your meeting:
1. Meet the Team
2. Bring along any relevant documents. These may be doctor's notes, medical records, police reports, court documents, etc., that may be helpful to reference while meeting with a Case Manager. 
3. Think about what you want to focus on during your meeting with a Case Manager. Are there specific resources you want to discuss? A specific concern you want to address? 

What to Expect During Your Meeting

During a student's first meeting with a Case Manager, factors contributing their concerns and/or struggles are identified and discussed. The Case Manager works with the student to identify possible supports and/or solutions by discussing both on and off-campus resources. In addition, the Case Manager will help students in understanding University policies and procedures. 

Case Managers will assist students in developing a plan and next steps. The Case Manager will continue to provide support to students through various check-ins whether in person, virtually over zoom, or via email/phone. These check-ins occur periodically throughout the academic year, and are based on the needs of the student. 

Rescheduling or Cancelling Your Appointment

If you need to reschedule or cancel your appointment, please contact the Office of the Dean of Students by calling 828-262-8284. We kindly ask that you give us at least a 24 hour notice as it provides an opportunity for another student to schedule during that time.