Case Management

 

Quick Referral Guide for Faculty and Staff

Please review the referral guide to assist you with the decision of where to refer based on your interaction or observations with your student. The social, personal, and academic demands of college can place enormous stress on students. To help students stay fully engaged in the educational process and meet Appalachian's high standards, the University has numerous means of identifying students who might be struggling. 

 

Refer a student to Case Management for serious or complex concerns:

 Complete the Care & Concern Referral form

• Once a referral has been made, you will not be provided any follow-up information. Please be assured every effort will be made to help students successfully navigate any challenges or concerns they may be experiencing.

• Emergencies should not be directed to Case Management

  • For emergencies please call: 

    • App PD at 828-262-8000

    • Counseling and Psychological Services at 828-262-3180

• Kindly allow ample time for a response to phone calls and emails

  • We diligently work to process all referrals as quickly as possible

• Please do not send multiple referrals through different mediums as it will lengthen response times

• FERPA applies to all student records, and therefore unless the student chooses to share information with you, you will likely not learn the outcome or next steps of any assistance or intervention offered to the student. We encourage you to follow up with your student

  • Referrals to our office are not intended to substitute for any future conversations and support you may offer the student

Often, persons would like to consult over the phone to determine if the situation warrants a referral to Case Management or another office. In those instances, you are welcome to call our office at 828-262-8284 to discuss the situation with a member of Case Management.